Privacy Policy

Houston’s Custom Glass Solutions, LLC

Last Updated: 3/18/2026

 

1. Introduction

This Privacy Policy explains how Houston’s Custom Glass Solutions, LLC (“HCGS,” “Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit www.customglasshtx.com (the “Website”), request a quote, schedule a service, or communicate with us by SMS, phone, or email. By using our Website or providing your information, you agree to the terms of this Policy.

 

2. Information We Collect

We may collect the following information when you contact us, request a quote, or use our services:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Employer or project details (if provided)

  • Payment information (only when purchasing services)

  • Photos or documents you voluntarily provide for project evaluation

We also automatically collect basic website usage data such as IP address, browser type, device information, and pages visited. This helps us improve our Website and customer experience.

 

3. How We Use Your Information

We use your information to:

  • Provide services and respond to inquiries

  • Create estimates, invoices, and project documentation

  • Send updates or information about your project

  • Communicate via SMS, phone, or email regarding scheduling, confirmations, or service updates

  • Improve our Website, services, and customer experience

  • Comply with legal, regulatory, or contractual requirements

We do not sell or rent your personal information.

 

4. SMS, Phone, and Email Communications

If you provide your mobile number or email address, you consent to receiving communications from us related to:

  • Appointment confirmations

  • Service updates

  • Quotes and invoices

  • Customer support

  • Occasional promotional or informational messages (only with proper consent)

Standard message and data rates may apply.

You may opt out at any time:

  • STOP — to end all SMS messages

  • HELP — to receive customer support information

  • Email: request removal using the unsubscribe link or by contacting us

  • Phone: request removal from our call list

 

5. Protection of Messaging Opt‑In Data

We follow CTIA and carrier‑required standards for protecting customer messaging data.

We do not share, sell, or transfer your text messaging originator opt‑in data or consent to any third parties. “All the above categories exclude text messaging originator opt‑in data and consent; this information won’t be shared with any third parties.”

 

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze Website performance. You may disable cookies in your browser settings, but certain features may not function properly.

 

7. Sharing Information

We may share your information with trusted third‑party service providers only when necessary to operate our business, such as:

  • Payment processors

  • Email or SMS service providers

  • Website hosting and security providers

  • Scheduling or customer management tools

These parties are required to protect your information and may not use it for their own marketing purposes.

We do not share your information with third parties for advertising or data‑selling purposes.

 

8. Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

 

9. Your Privacy Rights (California Residents)

If you live in California, you may have the right to:

  • Request access to the personal data we have about you

  • Request correction or deletion of your information

  • Opt out of the sale or sharing of data (we do not sell data)

  • Limit the use of sensitive information

To submit a request, contact us at: info@customglasshtx.com

 

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us immediately so we can remove it.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last Updated” date. Continued use of the Website or our services means you accept any changes.

 

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

 

Houston’s Custom Glass Solutions, LLC
6511 Winfree Dr.
Houston, Texas 77087
Email: info@customglasshtx.com